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1.4

This company is absolutely horrible. I ordered a pair of contacts for a party and paid for the 3 to 4 day shipping to have them on time.

The order did not process for nearly 62 hours (their website says it will within 24 hours) and so I emailed their customer service to see if I could have them shipped faster, willing to pay for it. Their customer service rep (her name was Ivy) should be fired. She was unhelpful and rude. I am now sitting here (13 days past my order date) with no contacts still.

Not only have I not received the contacts, but the company refuses to refund me for the shipping costs OR the actual item I never received.

Save yourself the effort and go with a slightly more expensive company that knows how to treat their customers and will actually send you the item. I will forever trash talk this company because of the horrible experience.

Reason of review: Order processing issue.

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